Administrative Assistant, Resource Development

Reporting to the Manager, Resource Development, the Administrative Assistant, Resource Development works closely with the United Way Centraide Canada (UWCC) Resource Development team and with fundraising colleagues across Canada to support donor engagement and stewardship at the national office and strengthen national and pan-regional United Way Centraide (UWC) fundraising capabilities.

The Administrative Assistant is responsible for providing general administrative support in the delivery of strategies to enhance and maintain the UWC fundraising model, both within the Movement and at UWCC, as well as learning & training initiatives for fundraising staff across Canada.

UWC is Canada’s leading network of local community builders empowering people to make lasting social change in their community. With a presence across Canada, serving over 5000 communities, our federated network of local United Ways and Centraides tackle the important social issues of poverty and social exclusion in their communities. Our vision is that everyone in every community has the opportunity to reach their full potential. UWCC is the national office that provides leadership and services to UWC members across the country.

• Support donor engagement by providing exceptional customer service to UWCC donors and responding to any concerns/inquiries, with particular attention to donors giving via our online donation platform(s).
• Assist in the administration of national strategic projects, support working groups and subject matter expert networks and donor recognition practices by working alongside the Manager, Resource Development and liaising with relevant stakeholders across the organization.
• Assist in data entry responsibilities and support the enhancement of donor stewardship practices related to UWCC’s customer relationship management (CRM) platform.
• Draft, edit, proofread and format correspondence, presentations, and event materials related to learning & training initiatives for fundraising staff across the UWC Movement.

• Excellent communication skills in both official languages (oral, written and interpersonal).
• Administrative skills including proficiency in the use MS Office suite, with an ability to adapt to and implement new technologies.
• Strong attention to detail, with the ability to perform repetitive tasks with a high degree of accuracy.
• Excellent organizational skills and ability to set priorities.
• Ability to cope with a fast-paced environment that presents with multiple concurrent demands, resolving conflicts, managing competing priorities, meeting deadlines with high attention to detail.
• Strong sense of teamwork.
• Ability to deal with ambiguity and navigate a complex environment.
• Responsible and efficient.
• Self-reliant, and performs well under pressure.
• Demonstrates sound judgement, maturity, tact and discretion.
• Experience or interest in customer service/sales, fundraising and/or non-profits is considered an asset.
• Must be eligible to work in Canada.

UWCC hires based on merit and is strongly committed to diversity and equity within its community and to providing a welcoming and inclusive workplace. It especially welcomes applications from Black, Indigenous and People of Colour, women, persons with disabilities, people of all sexual orientations and genders, and others with the skills and knowledge to productively engage with diverse communities.