A report titled Emergency Response Partnerships: The Critical Role Played by 211 Organizations in Canada during the COVID-19 Pandemic is the result of a research project carried out by Lynn Gidluck, Kristin Nelson, Brendan Anderson and Adriana Davis, with Partners of the 211 Canada Leadership Table. The research team focused on documenting the roles of the 211 service during the COVID-19 pandemic. Information gleaned from the interviews and survey of 211 Service Partners was supplemented with extensive analysis of media accounts, websites, annual reports, other online resources and internal documents between March 2020 and December 2023. The research was made possible with a Partnership Grant from the Social Sciences and Humanities Research Council, and the report is available here (in English only).

Emergency Response Partnerships: The Critical Role Played by 211 Organizations in Canada during the COVID-19 Pandemic